Just Tennis Home Page

Just Tennis Shipping Info

We try very hard to ship your racquet as promptly and as quickly as possible.
We ship at our cost; we sell tennis equipment not shipping services.  But with
economic upheaval, shipping rates unfortunately keep going up.

We have shipped thousands of racquets and nearly everyone has gotten them
within a week to ten days.  Losses and problems with shipping are very infrequent;
but since they do occur and since people have a zillion questions about shipping
I have tried to write-up all our experiences, and all our caveats and problems, on
this page.

We do appreciate your business, and please call or email us with any questions.
Richard Marks

Go To International Shipping Info

Domestic shipping:
        $10.95 flat fee for 1 racquet within the US
        This includes our own no hassle insurance, see below.

• We quote a flat rate regardless of distance.  Rates vary very little with
  distance and it is easier for everyone if we quote a flat rate.

• Shipment weighs 2 pounds per racquet plus 1 pound for the box.

• Normally we ship via FedEx ground, which costs $10.95 and takes
  4-6 business days, 3 days west of the Rockies.

• Shipping includes insurance

• For new performance racquets, shipping is included in the racquet price.

• For faster shipping, and for shipping to Post Office Boxes, Alaska, Hawaii,
  and Puerto Rico we use USPS Priority Mail, which costs $15.95.

Domestic - Multiple Racquets

• $2.95 extra for shipping each additional racquets via FedEx

• $4.95 extra via Priority Mail

Domestic - Next Day Shipping (Overnight)

• If desired, we can ship next day for $34.95 plus $9.95 each additional. Part of this
  charge is for our own expedited service.  We have to string quickly and run down to the
  post office with your racquet.
• Next day orders must be received before noon our time; orders received after noon,
  may ship the following day.
• Actual shipping time is determined by post office and is overnight in all major areas, may
  be two days for some rural and logistically challenged locations..

Domestic Insurance

• In shipping thousands of racquets, we have had very, very few damage or loss claims.

• We use the carrier's insurance, but if there are any losses or problems we reimburse
  you directly and then we (not you) wait for collection from the carrier.

• A claim is simple, contact us, return the racquet to us (we pay return shipping),
  we send a replacement.

• For undelivered racquets, we will send you another racquet after waiting a reasonable
  time for delivery.  Lost racquets are always found.

• Priority mail shipments, are also covered by our insurance.

• There is a problem in is about 1 in 1500 shipments.

International Shipping

• We use postal service Express Mail International (EMI 3-6 day) or Priority Mail
  International (PMI 8-12 day).  Delivery within country may add a few days.  See
  comments on specific areas under "International Hints" below.

  EMI is the post office premier service.  Guaranteed to leave the USA in 24 hours.
  Computer tracking.  Expedited customs clearance.  Priority delivery.

  PMI used to be called international air mail.  There is tracking, but it is delayed by
  a day or more.  Local delivery not done on a priority basis.
  
  First Class International is used for overgrips.  Cheap, reliable, fast, no tracking.
  Cannot ship racquets this way due to size. 
  

• You are responsible for all import fees, customs fees, GST(Vat) fees, etc.  Frequently,
  due to the low value of a racquet these are waived.  See International Hints below.

• All shipments include insurance.

• Shipments weigh 2 pounds per racquet plus 1 pound for the box.

• Box, packing materials, handling charges, etc are $3 which is included in
  our rates.

• Please see our international caveats.

International Hints

• International shipping is VERY RELIABLE.
• Australia - if shipping plus racquets less than $AU1000 ($US700), no duty or GST.
• Canada - sometimes quick, sometimes delay in customs
• Eastern Europe (Poland, Romania, etc) 7 days, very reliable, generally
  no taxes due to lax enforcement.
• EU - rates vary by country, customs and GST (VAT) charges may be between
  19% and 30%.  Single racquet shipped as a gift has no charges; but multiple racquets,
  items valued over $EU100, and items with a commercial appearance may be taxed.
• Mexico - package will arrive at local post office with no notification, you must inquire
• New Zealand - if shipping plus racquet less than $NZD400 ($US250), no duty or GST.
• Pacific - very fast, have delivered in 2 days (but typically 5).
• UK - 6% duty of item value (not including shipping) if item value greater than 120 pounds;
         plus 17.5% VAT on item value (including shipping) if over 36 pounds;
         plus 8 pound Royal Mail  handling charge.
         Note: no charge if total (including shipping) less than 36 pounds.
• customs clearance may take a long time for:
  • Portugal, Bulgaria, South Africa

International Caveats

• Fees for customs, clearance, and taxes are buyers responsibility.
• Quoted delivery times are estimates not guarantees. we have found they are usually
  accurate but delays do happen.  Delays are always in customs and local delivery.
• Priority International, while cheaper than EMI, has these disadvantages:
  • takes a week longer to ship,
  • takes longer to clear customs during busy times,
  • the tracking is NOT real time.
    We have had items delivered and tracking says it was not yet shipped.
• We normally ship one or two racquets as a gift to attempt to avoid customs and taxes.
• We value items at wholesale to reduce customs and taxes.